Home Cadence
Menu

Support · no 24/7 promise

Home Cadence Support

Home Cadence support, privacy and security channels with realistic acknowledgement targets.

Reviewed legal contentThe public website at home-cadence.com, including the pilot-interest form, is approved. This is not a public app release or a Google Play publication.2026-08-31
01

How to contact us

For app support, complaints, exports, account deletion and data-subject rights, email hello@brillnet-app.com.

Report suspected vulnerabilities or personal-data breaches to security@brillnet-app.com. Do not send passwords, tokens, keys, recovery codes or decrypted exports.

02

Acknowledgement targets

  • ordinary support: acknowledgement within 2 business days;
  • privacy and security: acknowledgement within 1 business day;
  • data-subject rights: statutory time limits apply;
  • no guaranteed 24/7 availability or support.
03

What to include

  • PL or EN language and a short description;
  • device model, Android version and app version;
  • time of the issue and a safe error reference if the app displays one;
  • whether the issue concerns sign-in, sync, a device, export, deletion or a legal document.
04

Account deletion

The in-app path and server-side system are prepared, and tests with synthetic data in a test environment confirmed the full account-deletion process. We still lack confirmation on a real device running the app version intended for distribution that notifications and installation-identifier deletion work correctly.

05

Publication status

The public home-cadence.com website and pilot form are deployed and approved by the owner and legal reviewer. Every website change is subject to automated testing after publication. The 18-and-over rule is approved. Google Play publication still requires confirmation on a real device running the app version intended for distribution that notifications and installation-identifier deletion work correctly, completion of the Data safety declaration and separate Play Console approval.